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FREQUENTLY ASKED QUESTIONS -
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FAQ
Need help?
Browse through the sections below to find the answers to your questions.
Browse through the sections below to find the answers to your questions.
What is the Roller Skates Pack?
The Roller Skates Pack includes a shoes equipped with the Flaneurz system (transformed soles) as well as two rolling parts that can be clipped under the shoe. A clip-off key is also included in your pack.
What is the Shoes Only offer?
The Shoes Only offer is available for Clique members already equipped with a Roller Skates Pack. With this offer you can order new shoes equipped with the Flaneurz system only. These new shoes will be compatible with your previously acquired rolling parts.
How do the "Custom" options work?
For your Roller Skates Pack or for your Shoes Only, you have the possibility to send us your own shoes. It must meet the following specific requirements:
/TECHNICAL CONSTRAINTS
New shoes (unworn outdoor)
Flat sole made of rubber material
Size must be between 35 and 46 ⅔ (European size)
Minimum sole thickness: 7,0 mm in the front, 13,0 mm in the back
Sole's bump must not exceed 5mm depth with the ground contact area
Shoe tongue must be able to allow access to the shoes internal front part
Size must be between 35 and 46 2/3 (European size).
/ERGONOMIC CONSTRAINTS
Shoes must allow a good heel support during the walking movement
Shoes can be low
When you place your order, you are asked for a URL link (internet link). This allows us to check that your shoe is compatible. A team member contacts you and gives you the shipping address within one business day. Purchase and shipping of this shoes is your responsibility. It is quite possible to have a shoes delivered from a third party e-commerce site, by entering the SkateLab address directly.
How does the clip and unclip system work?
Each Roller Skates Pack includes a user guide describing each step of the clip and unclip movement. The video tutorial also serves as a reference and teaches you this movement. Don't forget to activate the subtitles to have the explanations.
Does the shoes comfort change with the Flaneurz system?
Three years of Research & Development were required to design the Flaneurz mechanical system. We have worked in collaboration with the INP (Institut National de Podologie) to ensure that the transformed shoe remains comfortable and flexible when walking, but also when riding. The product continuous improvement allows us to make the system more and more discreet.
How does restock work at Flaneurz?
We release at least one new model every month! Join us on the first Thursday of every month to discover our new Drops. Don't hesitate to subscribe to our Newsletter to keep up to date with all our releases!
Which toe stops can I install on my Iconic rolling part?
All toe stops with American thread. We offer the Rookie model on our website.
How can I be informed of new available skates?
The easiest way not to miss our product releases is to subscribe to our newsletter.
Which toe stops can I install on my Premium rolling part?
All toe stops with ISO threads. On our website we offer the classic Roll-Line toe stops or the Roll-Line Rink Hockey toe stops (available in two sizes).
How to choose the right size of my Flaneurz rollers?
A "Size Guide" tab is available on each product page. You will find the official guide of the shoe brand, in European and American sizes. You can also find your size from your foot measure. However, we advise you to visit a traditional physical shop to try if you have any doubts between two sizes.
Should I take my usual size for my Flaneurz skates?
Your shoes transformation to install the Flaneurz system does not change the size you choose. Take your usual size. If you are hesitating between two sizes, we advise you for your comfort to take the larger size, because in sports situations, your feet may tend to swell.
For my Shoes Only, do I have to take the same size as my first Flaneurz pair?
When ordering Shoes Only, you can take a new shoes that is not the same size as your first pair. Thanks to the serial number, we will be able to reproduce the identical positioning of the "female" system (in the sole). Your shoe size can vary by more or less one and a half size.
Where can I find my Flaneurz serial number?
Your serial number is struck under your right rolling part. Its format is as follows: FZ _ _ _ _ . It will be useful for you to communicate with the Team if you encounter any problems with your Flaneurz system, but also for all your Shoes Only orders.
Where can I find technical skates information and characteristics?
The "Rolling Parts" tab allows you to discover all the skates technical characteristics. You can also find further informations on our blog article "Flaneurz Series".
What are the differences between the rolling parts series?
Flaneurz offers three rolling part options to match the skating shoe of your choice: Slades rolling parts, Flaneurz Iconic and Flaneurz Premium. One feature is common to each option: the clip-on, clip-off system. All the differences between the ranges can be found in the " Flaneurz Ranges" article , in the "Rolling parts" tab on all product pages, and on this page.
What practice can I do with my Flaneurz?
The Flaneurz detachable skates have been designed to offer a new soft mobility opportunity. They are designed mainly for walking and urban travel. It is also possible to learn a roller skating practice. However, your Flaneurz are not designed to withstand use in skateparks or in severe impacts.
Do I have a warranty on my Flaneurz product?
Products have a two year warranties During this period, Flaneurz will confirm or deny proposed defects, diagnosing any problems having to do with their products, then if deemed necessary by them repair or replace components. This warranty does not cover the purchasing of a wrong sized product or issues about comfort. This warranty is attached to the consumer making the initial purchase and is not transferable. This warranty does not cover damage caused by:
/Improper maintenance, careless/inappropriate use,
/Normal wear and tear,
/Any violent shock to the system,
/Any technical change made by the user.
Are my shoes equipped with the Flaneurz system waterproof?
Flaneurz does not guarantee the shoes waterproofness. This is an area for improvement that we are working on.
How to maintain my Flaneurz roller skates?
Flaneurz detachable skate don’t require much daily maintenance. You can refer to the article "How to maintain skates?" for optimal maintenance. If external elements are trapped in the “female” mechanical system (in the sole), you can remove them with the clip-off key. This doesn’t affect the product properties.
Where are my Flaneurz skates produced?
All Flaneurz detachable skate are handmade, one by one in our workshop in Pantin (Grand Paris - France). Six machines and two hours of work are required for their production. To learn more about our savoir-faire, refer to the blog post "Our savoir-faire".
Where can I try and buy Flaneurz skates?
All Flaneurz detachable skates can be purchased on our e-shop. If you want to try the product, we offer daily meetings at our store in Pantin (meeting with a Team member to try out the different models and rolling parts). You can make an appointment directly via our website in the "Store" category.
I'm a skate beginner, how can I learn to brake?
Knowing how to brake in skate is essential to gain in freedom and pleasure. We will explore your learning basics here. Whether you are a novice or experienced skaters, we have gather the most helpful practices to progress.
How can I transport my rolling parts?
Our accessories include a Flaneurz leash (carrying strap) and the Slades Buddy Bag, a revolutionary solution for carrying your roller skating equipment.
Which toe stops can I install on my Slades rolling part?
All toe stops with American threading. We offer NYFI models on our site .
What justifies the prices of Flaneurz products?
We market our innovation at the right price. A Flaneurz skate is composed of branded shoes, skate components chosen for their quality and reliability, and all our mechanical interface. They are handmade, one by one in our workshop in Pantin. The price is justified by all these elements.
What does my Slades pack include?
The Slades pack includes a pair of shoes equipped with the Slades system, a pair of rolling bases and an unlocking key!
What sizes are available ?
Slades shoes are available from size EU 36 to EU 46 which is from US Men’s 4,5 to 12,5 and US Women’s 6 to 13,5.
How to choose the right size ?
Click on “Size guide” (next to the “Choose your size” field) to choose your size.
If you are not sure, choose the size just above yours for more comfort.
For more information, click here.
Where are the Slades skates-shoes produced ?
Slades skates-shoes origin and material choice combines accessibility and innovation. The shoe, with a French design, is made in Portugal. In order to allow most people to skate in Slades, the Rolling Parts are assembled in France, using French (mechanical system) and Chinese (plates, wheels, bearings) components.
What are the materials of the Slades skates-shoes?
The Slades shoe is composed of organic cotton and suede material for the main part, thermoplastic rubber for the sole and stainless steel for the mechanical parts.
The rolling bases are made of high-impact injected polypropylene plates and 100% recycled ABS plastic chassis.
What are the technical specifications of the Slades rolling bases?
The distance between the axes of the Slades plate varies according to the size selected.
Here are the technical aspects of the other elements:
Wheels: Hardness 80 A, size 62 mm x 32 mm
Bearings : ABEC 5
Cushion: 86-88A, medium hardness
Toe stop thread : US (⅝)
Kingpin angles : The front kingpin angle is 10° and rear kingpin angle is 20°
Do I have a warranty on my Slades products?
Slades products have a two year warranty. During this period, Flaneurz will confirm or deny the defects, diagnosing any problems having to do with their products, then if deemed necessary by them repair or replace components. This warranty does not cover a comfort problem. This warranty is attached to the product. The use of Slades shoes is not recommended for activities causing abrasion to the soles.
This warranty does not cover damage caused by:
/Improper maintenance, careless/inappropriate use,
/Normal wear and tear,
/Any violent shock to the system,
/Any technical change made by the user.
Who is Slades suitable for?
This product is suitable for skaters of all levels. For beginners, a few lessons may be useful to master the most basic skating techniques (braking, gentle slopes, falling safely, turning, etc.).
How does the clip and unclip system work?
Our user guide will help you to understand how the clock and unlock system works step by step.
Are the Slades made for indoor or outdoor?
The 80A wheels will allow you to roll both indoors and outdoors.
Does the shoes comfort change with the Slades system?
The Slades shoe is manufactured with the sole injected directly around the mechanical system. It combines the unique system of its head company, Flaneurz, and the need for accessibility. This patented invention, certified by experienced skaters, allows Slades to offer complete flexibility and quality with a trendy look. Our Research & Development teams have ensured that the shoe is comfortable and flexible when walking.
How to maintain my Slades?
You can find all of our care recommendations on this page.
How to use my Slades safely?
For maximum safety, it is recommended to wear protective gear (helmet, knee pads, elbow pads, wrist pads...).
Upon reception and before every use you have to check that:
- the trucks are well tightened (14 mm socket wrench)
- the wheels are well tightened (13 mm socket wrench)
- the toe stops are well tightened (22 mm wrench)
- the pivot nut of the trucks are well tightened (13 mm wrench)
We invite you to consult our User Guide in order to obtain more precisions regarding our recommendations for use.
I lost my unlocking key, what should I do?
The Slades unlocking key will soon be sold on our e-shop. For any emergency, you can use a 2,5mm allen key to unlock your system. You can also order a clip-off key from Flaneurz.
Which toe stops can I use on my wheel base?
You can use any toe stops made with a US thread (5/8”).
Which tools do I need to adjust my Slades?
Upon reception and before every use you have to check:
- the tightening of the trucks: 14 mm socket wrench
- the tightening of the wheels: 13 mm socket wrench
- the tightening of the toe stops: 22 mm wrench
- the tightening of the trucks’ pivot nut: 13mm wrench
Is there a weight limit to use Slades skates-shoes?
Our products corresponds to the NF EN 13899, 2003 Class A : Rollerksates intended for users who weights from 20KG to 100KG.
In which stores can I buy Slades?
You can find our retailers here. Slades can be also bought direclty at the Flânerie store in Pantin (17 rue Méhul, 93500 PANTIN, FRANCE).
How can I change my personal information?
When you connect to your personal account, you arrive on your "Dashboard". In this space, you can "Edit" your information, "Manage addresses" and also modify your "Preferences".
Careful, changing your shipping address in your account will not modify your shipping address for a processing order.
I forgot my password!
If you are unable to recover your password, you can click on the "Forgotten Password" link. You will receive an email asking you to reset your password. By clicking on the link sent, you will be able to create a new password. If you are unable to change your password yourself, please feel free to contact us so that we can help you.
Can I unsubscribe from the Slades website?
You can unsubscribe from the site at any time by sending a request to Slades: [email protected]. We will then confirm your unsubscription. Your subscription cancellation will automatically delete your account.
What is the Flaneurz personal account, how do I create it and connect to it?
Flaneurz personal account allows you to inform all your information and to place an order on the website. To create it, you just have to click here. When your personal account is created, you will receive an email confirming your good registration. To connect, only your email address and the password that you determined will be necessary.
How can I modify my personal data?
When you are connected to your personal space, you arrive on your "Dashboard". In this space, you can manage your contact information, modify your address book, manage your newsletter subscriptions.
Forgotten password, what can I do?
If you are unable to recover your password, you can click on the "Forgotten Password" link. You will receive an email asking you to reset your password. By clicking on the link sent, you will be able to create a new password. If you are unable to change your password yourself, please feel free to contact us so that we can help you.
Can I unsubscribe from the Flaneurz website?
You can unsubscribe from the site at any time by going to your personal space, GDPR tab. Here you can request the deletion of your account.
How can I be sure that my order was confirmed?
When your order is validated, you are redirected to a website page mentioning your order number and the correct handling of it. At the same time, you will receive an email containing a summary of your order. If you don’t receive this e-mail or you have not seen the order confirmation page, your order may not be processed. Feel free to contact us if you have any doubts.
From which country are the parcels shipped?
The parcels are shipped from France (Grenoble).
Where do you ship?
Slades skate-shoes can be shipped worldwide.
Can I cancel my order?
It is not possible to cancel or modify your Slades order from your personal account. For any request, please feel free to contact us directly, and as soon as possible.
Can I order Slades and Flaneurz products at the same time?
You can order Flaneurz and Slades products at the same time. Just put everything in your basket and confirm your order!
How to place an order?
Once you have chosen the product(s) you wish to order, place them in your "Cart" (at the top right of your screen). When the product is added to your cart, a red bubble appears on it, indicating the number of products in your cart. When you have finished your selection, go to your "Shopping Cart" and click on "Order". You will then be asked:
/Invoice information (address on the invoice)
/Delivery information (address where your Flaneurz skates will be delivered)
/Delivery and sales costs (shipping costs are free for any order over 100€)
/Payment information: choose here the type of credit card you want to use, or Paypal
/Order verification: Before switching to the secure payment platform, check one last time that the content of your order is correct.
How to ensure that an order has been taken into account?
When your order is validated, you are redirected to a website page mentioning your order number and the correct handling of it. At the same time, you will receive an e-mail containing your invoice and a summary of your order. If you don’t receive this e-mail or you have not seen the order confirmation page, your order will not be processed. Feel free to write us if you have any questions.
How long does it take to produce my order?
The announced production time are of 7 to 8 weeks (upon receipt of the order - and the shoe for Custom orders). Each skates is made one by one by hand, which takes time. The status of your order remains "In process" throughout this period. If you would like an update of the production, feel free to contact us.
I received a Flaneurz gift card, how can I take advantage of it?
/Choose your product(s) on the shop
/Place them in your cart
/Enter your Gift Card code in the "Discount Codes" section in the shopping cart
/The amount of your gift card will be automatically subtracted from your cart
In your personal account, find all the information about your card, in the "Gift Card" tab.The gift card is valid for 1 year from the edition date. You also have the possibility to use the amount of your gift card in several times.
From which country can I order and have my Flaneurz delivered?
Flaneurz detachable skates can be ordered anywhere in the world.
Is it possible to cancel my Flaneurz order?
It is not possible to cancel or modify your Flaneurz order from your personal account. For any request, please feel free to write to us directly, and as soon as possible.
Can I order flaneurz and Slades products at the same time ?
You can order Flaneurz and Slades products at the same time. Just put everything in your basket and confirm your order!
Which payment methods are available on the website?
The payment methods available on our e-shop are as follows: Credit card - Visa - Mastercard - Paypal
Is online payment secure?
Your transaction payment is managed by Stripe or by Paypal. No data necessary for the transaction is transmitted through our site, and we don’t record information relating to your payment method. In addition, navigation on the Flaneurz site is carried out via the HTTPS protocol.
Are there any payment facilities?
It is possible to pay in 3 interest-free instalment with Klarna si you are in France, Autria, Belgium, Finland, Germany, Greece, Netherlands, Portugal, Ireland, Italy, Spain or in the United Kingdom. You'll be able to choose this option at the payment mode selection step of your order.
Paypal allows a 4X time payment plan for some of its users and in some countries only. If you’re eligible for this option it will be offered once you’ve selected Paypal as the payment method.
What are the payment methods available on the site?
The payment methods available on our e-shop are as follows: Credit card - Visa - Mastercard - Paypal
Is online payment secure?
Your transactions payment is managed by Stripe or by Paypal. No data necessary for the transaction is transmitted through our site, and we don’t record information relating to your payment method. In addition, navigation on the Flaneurz site is carried out via the HTTPS protocol.
Are there any other payment methods?
If you are unable to finalize your order on our e-shop, feel free to contact us.
Are there any payment facilities?
It is possible to pay in 3 interest-free instalment with Klarna si you are in France, Autria, Belgium, Finland, Germany, Greece, Netherlands, Portugal, Ireland, Italy, Spain or in the United Kingdom. You'll be able to choose this option at the payment mode selection step of your order.
Paypal allows a 4X time payment plan for some of its users and in some countries only. If you’re eligible for this option it will be offered once you’ve selected Paypal as the payment method.
How much does the shipping cost?
The shipping costs are free for orders of a €315 / $350 or more!
For orders under €315 / $350, the shipping costs applied for your country will be available when you place your order, in the category "Delivery and selling costs".
What are the delivery methods?
We entrust all orders shipments to our service provider Chronopost.
What are the shipping times?
We ship within 2 to 3 business days.
Your Slades will be shipped from France (Grenoble). Custom duties might be expected to be paid depending on the country of destination. These charges are at your expense.
Will I be paying custom fees?
Your Slades pack will be shipped from France (Grenoble). Custom duties might be expected to be paid depending on the country of destination. These charges are at your expense.
Can I change my shipping address after confirming my order?
The modification of your delivery address is possible if the country of destination stays the same. Please contact us quickly to request this change.
Careful, changing your shipping address in your account will not modify your shipping address for a processing order.
WHAT DOES BREXIT CHANGE IN REGARDS TO MY ORDER?
The UK left the European Union on the 1st of January 2021.
Online purchases shipped to this country are now subject to the export customers rules and duty formalities.
UK customers may now be charged with customs duties on the orders above 135£ they receive.
Please note, as each parcel has to go through customs, delivery times might be extended.
How much is shipping ?
Flaneurz includes shipping costs for all orders 315€ / $350 or over, anywhere in the world. If you place an order for less than 350€, the shipping costs applied for your country will be available when you place your order, in the category "Delivery and selling costs".
What are the delivery methods offered?
We entrust all orders shipments to Chronopost and Delivengo. If you live in the European Union, you can choose between a home delivery or at a pick-up point.
What are the delivery times?
Production times are of 6 to 7 weeks (due to the relocation of our production)(upon receipt of the order - and the shoe for Custom orders). From the shipment moment, the delivery takes:
/In Metropolitan France: 1 to 2 days
/International: 2 to 10 days
Are there any specific requirements for international delivery (outside France)?
Customs duties or local taxes may be payable and may be charged to customers outside the European Union as well as in overseas territories. However, we cannot determine the exact amount or cover these specific costs.
How can I track the delivery of my Flaneurz skates?
When shipping your order, we entrust Chronopost with your e-mail address and telephone number, so that they can inform you about your delivery progress. You are notified when we deliver the package in the delivery circuit. You also have the possibility to follow the progress on a daily basis thanks to the tracking number that will also be assigned and communicated to you. If you do not receive emails from Chronopost or if you need help, feel free to contact us.
What happens if I am not present during the delivery?
If you are not at home when your delivery person comes by, an email will be sent to you to reprogram delivery at your address or at a pick up point. If the parcel is returned to us as “unclaimed”, the second shipping will be at your expense.
Can I have my order delivered to another place than my home?
Delivery at a pickup point is available for some countries. The option will appear in the shipping methods section when you’ll place your order.
Can I change my delivery address after confirming my order?
The modification of your delivery address following the validation of your order is not possible. For any specific request, please contact us quickly.
I didn't receive my skates. What can I do?
Your parcel will be delivered to the delivery address you have mentioned against a signature. However, you may encounter different situations:
/If your parcel is "Returned to sender": We will not fail to contact you within 2 working days after receipt of the package in order to reship it (at your expense) in the best conditions.
/If your parcel is "Delayed": this status may appear for various reasons. Chronopost will contact us if they need further infos on the parcel or your address.
WHAT DOES BREXIT CHANGE IN REGARDS TO MY ORDER?
The UK left the European Union on the 1st of January 2021.
Online purchases shipped to this country are now subject to the export customers rules and duty formalities.
UK customers may now be charged with customs duties on the orders above 135£ they receive.
Please note, as each parcel has to go through customs, delivery times might be extended.
Can I exchange my Slades?
Exchanges are possible under 14 days* if you haven’t worn your Slades outside and kept the original packaging. Please check our Return and Exchange policy on this page. Reach out to us as soon as possible for your inquiry.
.*We extend the return period up to 30 days for purchases made between November 20th and December 25th.
I want to return my Slades and get a refund
Returns for refund are possible under 14 days* if you haven’t worn your Slades outside and kept the original packaging. Please check our Return and Exchange policy on this page. Reach out to us as soon as possible for your inquiry.
.*We extend the return period up to 30 days for purchases made between November 20th and December 25th.
Are the return fees at my expense?
Return will be at your expense, we’ll give you the shipping instructions upon validation of your inquiry with our agents. You can read about our Return Policy on this page.
Can I exchange my Flaneurz skates?
Flaneurz "Custom" orders exchanges are not possible as the shoes are supplied by you.
"Collection" orders exchanges is only possible if your product has not been worn, neither in walking nor rollerskating situations and if we have the upper or lower size you need in our stock. Exchange inquiry must be made under 14 days* upon reception of the products. The shipping costs related to the return of your product and its reshipment are at your expense. For any exchange request, please feel free to contact us.
.*We extend the return period up to 30 days for purchases made between November 20th and December 25th.
How do I return an item?
You have a period of 14 working days from the date of receipt of the products ordered to retract your order without having to justify your reasons or pay any penalties, except for the return costs which remain at your expense and which you must pay. You must return the products to us in their original packaging, unopened and bearing no trace of use (shoes worn, scratched wheels ...). With your products, you will add a copy of the purchase invoice and the cancellation form, if you are returning them definitively, which you will find at the bottom of the Terms and conditions, at the following address: Flaneurz 17 rue Méhul 93500 Pantin.
.*We extend the return period up to 30 days for purchases made between November 20th and December 25th.
Are the return costs my responsibility or Flaneurz one?
The return costs are at your expense if it is not an after-sales service included in the product warranty.
Can I get a refund for an item?
In the event of a return, you will be refunded in full, minus the return costs, which remain at your expense.
What is the repayment term?
You will be refunded as soon as possible and no later than 14 days from the date of actual receipt by Flaneurz of your returned products.
I haven't received my refund, what can I do?
If you have not received your refund within 14 days of Flaneurz's actual receipt of your returned products, please contact us without delay at [email protected].
What’s the difference with Flaneurz?
Slades skates shoes are Flaneurz new affordable quad skates. It combines innovation of the Flaneurz system with the need of accessibility.
Are Slades and Flaneurz skates intercompatible?
The shoes equipped with the system will be compatible with the Flaneurz detachable roller skate as long as the sizes of each element match and vice-versa.
The Flaneurz and Slades Shoes Only offers allows you to acquire new shoes equipped with our system when you already have Flaneurz or Slades Rolling Parts.
We invite you to check this page to discover how the Shoes Only offers works.
What are the sizes correspondences between Slades and Flaneurz?
The shoes equipped with the Flaneurz system are compatible with the Slades rolling base as long as the size of each element matches. Take a look at the size matching table for more info:
How to enjoy the Slades/Flaneurz intercompatibility?
The Flaneurz and Slades Shoes Only offers allows you to acquire new shoes equipped with our system when you already have Flaneurz or Slades rolling parts.
We invite you to check this page to discover how the Shoes Only offers works.
Contact us
Don’t hesitate to reach out to us if you have any other questions! The Team will respond as soon as possible.
WHAT IS THE DIFFERENCE BETWEEN FLANEURZ AND SLADES ?
Slades skates-shoes are Flaneurz new affordable quad skates. It combines innovation of the Flaneurz system with the need of accessibility.
ARE FLANEURZ AND SLADES SKATES INTERCOMPATIBLE?
The shoes equipped with the system are compatible with the Flaneurz detachable roller skate as long as the sizes of each element match and vice-versa.
The Flaneurz and Slades Shoes Only offers allows you to acquire new shoes equipped with our system when you already have Flaneurz or Slades rolling parts.
We invite you to check this page to discover how the Shoes Only offers works
What are the sizes correspondences between Flaneurz and Slades?
Here is the table of sizes correspondences between Flaneurz and Slades:
HOW TO ENJOY THE SLADES/FLANEURZ INTERCOMPATIBILITY?
The Flaneurz and Slades Shoes Onlys offers allows you to acquire new shoes equipped with our system when you already have Flaneurz or Slades rolling parts.
We invite you to check this page to discover how the Shoes Only offers works.
FREE SHIPPING
Free shipping worldwide
for all orders starting at €315 or $350
SECURE PAYMENT
Mastercard, Visa, Amex, Paypal
(Pay in 4 installments, free of charge)
TWO YEAR WARRANTY
Any problem with one of our products?
Contact us, they’re under a two year warranty.