/ Échanges & retours

/ Flaneurz & Slades

What are the return conditions?

How much time do we have to request an exchange or a return?

Are returns free?

What are the exchange/refund deadlines?

/  Flaneurz 

What are the return conditions?

The customer must comply with the following conditions to exchange/return their Flaneurz:

• Only collection pairs can be returned or exchanged. In accordance with the provisions of Article L221-28 3° of the Consumer Code, the Customer expressly acknowledges that the right of withdrawal cannot be exercised on the pair of shoes provided by them and customized according to their specifications as part of the Custom service ordered on the Site.
• /The customer must submit their request for an exchange/return to our customer service who will take care of reviewing his request and sending him the return slip or shipping instructions.
• /Our agents will ask for a set of 4 high-quality photos of the shoes (front view, top view, side view, and bottom view of the shoe), 4 photos of the rolling parts (top view of the plate, bottom view of the wheels, left side and right side of the entire rolling base), as well as a photo of the Flaneurz box to confirm the exchange or return.
• /After the validation by our agents, the customer must return their Flaneurz in their original packaging (Flaneurz box) including: the shoes, the rolling parts, the unlocking key, and the user guide. We recommend that the customer use the box in which the pack was packaged to return it to us.
• /The shoes and rolling parts must show no signs of wear (not worn outdoors). Upon receipt of the package, we advise the customer to ensure that the shoe size is suitable by trying them on preferably on a smooth surface (hardwood, carpet, etc.).

How much time do we have to request an exchange or a return?

The customer has 14 days after receiving their Flaneurz to request an exchange or return.

Are returns free?

The return shipping costs are the responsibility of the customer unless it is a service covered by the product warranty.

What are the exchange/refund deadlines?

Once the package arrives at the Flânerie, an agent will conduct a quality check to validate the return and proceed with the exchange or refund.

Our team reserves the right to refuse the exchange/refund if the return criteria are not met: the pair of Flaneurz will then need to be shipped back at the customer's expense.

Our team has a period of 14 days* to process the return of a package and proceed with the exchange or refund.​

/ Slades

What are the return conditions?

The customer must comply with the following conditions to exchange/return their Slades:

• The customer must submit their request for an exchange/return to our customer servicewho will take care of reviewing his request and sending him the return slip or shipping instructions.

• Our agents will ask him for a set of 4 high-quality photos of the shoes (front view, top view, side view, and bottom view of the shoe), 4 photos of the rolling bases (top view of the plate, bottom view of the wheels, left side and right side of the entire rolling base), as well as a photo of the Slades box to confirm the exchange or return.

• After our agents' validation, the customer must return their complete Slades pack in the original packaging (SLADES box) including: the shoes, the rolling bases, the release key, the paper surrounding the pair of shoes, and the cardboard wedge with the Welcome card. We recommend that the customer use the box in which the pack was packaged to return it to us.

• The shoes and rolling bases must show no signs of wear (not worn outdoors). Upon receipt of the package, we advise the customer to ensure that the shoe size fits by trying them on preferably on a soft surface (carpet, rug, etc.).

How much time do we have to request an exchange or a return?

The customer has 14 days after receiving their Slades to request an exchange or a return.

Are returns free?

Returns are the responsibility of the customer.

What are the exchange/refund deadlines?

Once the package arrives at the Factory, an agent will conduct a quality check to validate the return and proceed with the exchange or refund.

Our team reserves the right to refuse the exchange/refund if the return criteria are not met: the Slades pack must then be shipped back at the customer's expense.

Our team has a period of 14 days* to process the return of a package and proceed with the exchange or refund.​