Exchanges and returns

What are the return conditions?
How much time do we have to ask for an exchange or a return?
Are the returns free?
What are the exchange/refund times?

What are the return conditions?
How much time do we have to ask for an exchange or a return?
Are the returns free?
What are the exchange/refund times?

 

 

 

What are the return conditions?
The Customer will have to meet the following requirements to make an exchange/return of their Flaneurz:

/Only collection models can be returned or exchanged. In accordance with the provisions of Article L221-28 3° of the Consumer Code, the Customer expressly acknowledges that the right of withdrawal may not be exercised on the pair of shoes provided by them and adapted according to their specifications as part of the Custom service ordered on the Site.

/The Customer must contact our Customer service that will take care of reviewing the inquiry and send them the return label if eligible or shipping instructions.

/Our agents will ask the Customer a set of 4 high quality pictures of the shoe (front view, top view, side view and bottom view), 4 pictures of the rolling parts (top view of the chassis, bottom view of the wheels, right and left side) and a picture of the Flaneurz pack in order to confirm the return.

/After validation of our agents, the Customer must return the Flaneurz in their original packaging (Flaneurz pack) including: the shoes, the rolling parts, the clip-off key and the user guide.
We recommend that the Customer uses the box in which the Flaneurz pack was packed to ship it back to us.

/The shoes and rolling parts must be presenting no trace of use (never worn outside). Upon reception of the parcel, we advise to try the shoe on a smooth surface (carpet, rug…).

How much time do we have to ask for an exchange or a return?
The Customer has 14 days upon reception of  their Flaneurz to ask for an exchange or a return.

Are the returns free?
The return fees are at the Customer expense if the return is not in regards to an After Sales Service operation included in the guarantee.

What are the exchange/refund times?
Once your parcel arrives at the Flânerie, an agent will proceed to a quality control in order to confirm the return and make the exchange or refund.
We reserve the right to refuse an exchange/refund if the return criterias are not met: the Flaneurz will have to be sent back at the Customers expense.
Our Team has 14 days* to process a return parcel and proceed to the exchange or refund.