These general terms and conditions of sale apply without restriction or reservation to all online sales offered by FLANEURZ on the website http://www.flaneurz.com/ (hereinafter: the "Site").

The Site is dedicated, on the one hand, to the sale of separable roller skates composed of a rolling part and a pair of clip-on shoes, together or separately, as well as accessories and ready-to-wear items (hereinafter referred to together or separately as the "Products") and, on the other hand, to the sale of the service under which FLANEURZ adapts the pair of shoes provided by the Customer, subject to eligibility for the rolling frame (hereinafter referred to as the "Custom Service").

The purpose of these general terms and conditions of sale (the "GTC") is to define the terms and conditions of online sale by FLANEURZ of Products and Services.

The GTC applicable to each Order are those in force on the date of validation of the order to the exclusion of any other condition. FLANEURZ reserves the right to modify them at any time, by publishing a new version on the Site. These T&Cs are available on the Site. They may be supplemented, if necessary, by conditions of use specific to certain Products or Services.

These GTC apply to any Order placed by an adult natural person acting as a consumer. The Client certifies that he is a natural person over 18 years of age, acting for purposes that do not fall within the scope of his commercial, industrial, craft, liberal or agricultural activity. He acknowledges that he has the full capacity to commit himself when he places an Order and undertakes to provide truthful information as to his identity. 

The scope of these GTC expressly excludes persons acting in a professional capacity, i.e. natural or legal persons, public or private, acting for purposes relating to their commercial, industrial, craft or agricultural activity, including if they act in the name or on behalf of another professional. Professionals who wish to place an Order with FLANEURZ are invited to contact us via [email protected].

 

2.1 Validation and ordering process

To order a Product or Custom Service, the Customer must follow one by one the steps provided for this purpose on the Site. The Customer must provide his contact details for delivery and invoicing. To this end, he must complete all the fields marked as mandatory in the form provided. The Client guarantees that all the information it provides is accurate.

 

2.2 Order confirmation

At the end of his order, the Customer receives by email a confirmation of his order. FLANEURZ reserves the right to refuse an Order for any legitimate reason.

 The Customer must ensure that the contact details he provided when placing his order or updating his Account are correct and that they allow him to receive the email confirming his order. In the absence of receipt of the latter, the Customer must contact FLANEURZ at the coordinates [email protected] for any Flaneurz order and [email protected] any Slades order.

 

2.3 Regarding the Custom Service 

(i)The Customer's attention is drawn to the fact that only pairs of new shoes corresponding to the criteria described on the product page are eligible for the Custom Service;
(ii)The Customer sends, via the Site, to FLANEURZ, for validation, a photo or a hypertext link of the chosen model then pays for his order via the payment interface. 
(iii) FLANEURZ, upon receipt of this information:

a. The model of the pair of shoes chosen by the Client is valid a priori. The Customer sends the pair of shoes to FLANEURZ at his own expense, following the procedure indicated;

b. Either does not validate the pair of shoes model chosen by the Customer. The latter is invited, at his or her choice, to make a new model proposal or to submit a request for reimbursement.

(iv) The Customer sends the pair of shoes at his own risk and it is up to him to take all the usual precautions when sending it, particularly when choosing the carrier and tracking the package. 
(v) Upon receipt, FLANEURZ carries out various checks to validate the feasibility of the Custom Service on the pair of shoes. In the event that it is physically and/or technically impossible to make the modifications to the pair of shoes, FLANEURZ shall inform the Customer without delay by e-mail. At its discretion, the Client may decide: 
 (vi) As part of the relocation of its production, FLANEURZ reserves the right to transfer your pair of CUSTOM shoes to Fontaine, our new production facility. All pairs of shoes received after January 27th 2023 will be transferred to 7 Rue de L'arcelle, 38600 Fontaine.

a. Cancel the order: FLANEURZ will refund the Customer the amount of the order less the return shipping costs, which remain the responsibility of the Customer;

b. Submit another pair of shoes for validation. With its authorization and subject to the eligibility of the model, FLANEURZ may propose to the Customer to return in the same package the rejected pair of shoes and the modified pair of shoes. In this case, FLANEURZ will be responsible for the shipping costs.

 

3.1 Product specifications

Before any online order and in application in particular of the provisions of article L111-1 of the Consumer Code, the Customer may consult, on the Site, the characteristics of each Product.

Each Product offered for sale online is described as precisely as possible. 

FLANEURZ endeavours to publish photographic representations on the Site that are as faithful as possible to the Products. However, it is possible that the Customer's perception of the photograph of a Product may not correspond exactly to the Product itself, which the Customer acknowledges and acknowledges. Consequently, the photographs illustrating the Products do not constitute a contractual document and have only an informative and indicative value and cannot engage the responsibility of FLANEURZ.

In particular, FLANEURZ cannot be held responsible for any problem with the colour, size or comfort of the shoe.

The Customer acknowledges having read the technical characteristics and constraints of each Product as well as the realization resulting from the Custom Service and this, prior to the order. He is solely responsible for the use he will make of the Product.

The customer's attention is drawn to the fact that FLANEURZ does not guarantee the waterproofness of modified shoes.

FLANEURZ provides its Customers with a guide to using the Products. It is the Client's responsibility to read and comply with them.

The Customer undertakes not to modify the goods ordered unless he assumes full responsibility in the event of an accident or malfunction.

 

3.2 Availability of Products and Services

Product offers on the Site are valid within the limits of available stocks. This availability of the Products is normally indicated on the specific page of the Product. However, the placing of a Product in the basket does not constitute a guarantee of the availability of the Product. In the event that a Product becomes unavailable after the Customer's Order has been validated, FLANEURZ will immediately inform the Customer by email and contact the Customer in order to offer him another Product. In the event that the proposal is not acceptable to the Customer, the Order will be cancelled and FLANEURZ will refund any amount paid under the Order. However, if the Order contains Products other than the one that has become unavailable, the order for these other Products will remain valid.